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Your CRM platform forms a part of your company’s collection of hardware and software resources. This array encompasses various applications, including cloud-based applications, legacy infrastructure, and on-premises hardware and software. CRM integration acts as the bridge connecting each of these applications to your CRM platform, facilitating the seamless flow of data in both directions. The primary objective of CRM integration is to centralize and maintain complete, accurate data from your business software, enabling you to gain a comprehensive view of your business and your customers.
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